Support
We’re here to help you grow your store 🚀
Email Support
For account issues, billing questions, and anything else:
support@ecomunity.appWe reply within 24 hours on business days
Frequently Asked Questions
How do I cancel my Pro subscription?
Go to Settings → Subscription → Manage subscription. On iOS, this takes you to your Apple ID subscriptions. On Android, to Google Play subscriptions. Cancel from there and your Pro access continues until the end of the billing period.
Can I get a refund?
Refunds are handled by Apple (iOS) or Google (Android). Contact their support directly. For the 7-day free trial, you won’t be charged if you cancel before it ends.
My AI mentor isn’t responding. What do I do?
Check your internet connection first. Free plan users have 25 messages per day — the limit resets at midnight your local time. If the issue persists, contact support@ecomunity.app
How do I delete my account?
Go to Settings → scroll to the bottom → Delete account. This permanently removes all your data within 30 days.
I found a bug. How do I report it?
Email support@ecomunity.app with a description of the bug and your device model. Screenshots or screen recordings are very helpful.
Can I use Ecomunity in English and Spanish?
Yes! Go to Settings → Appearance → Language to switch between English and Spanish (Spain). The app also auto-detects your device language on first launch.
What happens to my progress if I downgrade from Pro to Free?
Your XP, achievements, and completed tasks are never deleted. If you have multiple active projects, you’ll be asked to choose one to keep active — the others are archived (not deleted) and can be reactivated if you upgrade again.
Still need help?
Can’t find what you’re looking for? Our team is happy to help.